Hello - Terms & Conditions
Hopefully nothing too scary on this page, just giving you some information of what you can expect from TidyRide and payment options etc.
Making a booking & deposits
The easiest way to book is via this website where you can fill in all the necessary details, leave extra information that you may think may be useful and make a non refundable part payment / deposit which will secure the slot.
The online booking service uses a live calendar and knows when each TidyRide valeter has availability based on the average duration of a service.
Most service prices are 'from' and the checkout service does not take into account any addons you may have opted for etc.
This is fine as only a part payment is taken by card and the remaining balance is settled up once the work has been undertaken.
You will receive an email containing all the necessary information, please check this and notify us of any changes if needed.
Alternatively bookings can be made via email, text or phone call where all the same information will be collected and a convenient slot will be secured once a non refundable part payment / deposit is confirmed as received.
Deposits are non refundable if customer cancels or fails to turn up, however if given enough notice a customer who needs to re-schedule will have their deposit carried over.
If TidyRide should need to cancel or re-schedule a customers booking the deposit will be carried over or refunded.
General areas covered - mileage
As a general rule of thumb, we cover an area approx 10 miles radius of TQ12 4AU, we do venture further but there may be an additional charge for time and fuel beyond this point.
Please note only certain services are available on a mobile basis but all are available at the studio.
Collection and Drop Off
We may be able collect and drop back your vehicle (excluding motorbikes), we cannot do this as easily as we used to so please ask first. There will be a small additional charge for travelling time and costs.
Payment of remaining balance
Deposits are taken at the time of booking and the remaining balance is due upon completion of the work.
We ask that the balance is settled up as soon as possible (preferably immediately) and where an invoice is issued within 7 days otherwise a 10% charge may also be added to the bill.
Invoices will contain payment details and payment due dates. If TidyRide has to send 2 payment reminders then a £7 late payment fee will be added to the invoice total with each reminder.
If payment has not been made by the customer after service completion then TidyRide may take payment from the same payment method as the deposit. By ticking you agree when checking out you authorise us to do so.
Payment methods accepted
If you need to pay a remaining balance to TidyRide this can be done using any of the following methods:
Cash
Credit / Debit Card either online or over the phone
Bacs bank transfer
Direct Debit
Visit this page for full details: tidyride.co.uk/pay
Commencing work
At least 24 hours before your booking appointment you should receive a final reminder via text and/or email confirming time, location, valeter etc.
Please have your vehicle ready, clear of any obstructions like child seats etc.
Mobile service:
We will arrive even if the weather is forecast to be unfavourable (unless we notify you beforehand), if the weather does indeed make the work impossible we can always collect the vehicle for work to commence at the studio.
Studio service:
Please leave the vehicle as arranged, there isn't really any customer waiting on site but it is a short walk into town if you are having a relatively short service.
Cancellation / Postponement
If after making a booking you come across an issue that affects your appointment, please contact as soon as possible as there will be more chance of being able to accommodate a different start time or change of date etc.
If postponing to a later date then the initial part payment / deposit will be carried over if we are notified no later than 24 hours / 1 working day before your appointment start time. - Contact Us
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Deposits are non refundable if customer cancels or fails to turn up, however if given enough notice a customer who needs to re-schedule may have their deposit carried over.
If TidyRide should need to cancel or re-schedule a customers booking the deposit will be carried over or refunded.
If for any reason you need to cancel or reschedule an appointment, please contact us as soon as possible. If you registered on our site, you can visit your member area and make the necessary changes to your booking.
Cancellations or rescheduled bookings with more than 24 hours’ notice will not incur any fees.
Cancellations or rescheduled bookings with 12 - 24 hours’ notice will incur a £10 fee.
Cancellations, rescheduled bookings, and no-shows with less than 12 hours’ notice will incur a £40 fee.
Vehicle condition & safety
Todays vehicles are made up of various fragile materials and delicate electronics.
If you know of any particularly fragile areas like broken clips, freshly painted panels, refurbished wheels, broken seals etc, these should be mentioned prior to work taking place so we can take further precautions to minimise any further damage.
If we are carrying out an engine bay clean then there is a notable risk to electronic components of older vehicles.
We take all the precautions we can but this and other services are at owners risk.
We may complete a walk around check sheet and take photos prior to commencing.
Agreeing to these terms & conditions
By ticking the "agree to terms" check box on the booking form you are agreeing to have read and understood the terms above.
Ready to book
See our Valeting & Detailing, Machine Polishing, & Ceramic Coating Services.
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