Hello - Terms & Conditions
Hopefully nothing too scary on this page, just giving you some information of what you can expect from TidyRide and payment options etc.
Making a booking & deposits
Easy Online Booking & Payment Process
The easiest way to book your TidyRide service is through our website. Simply fill in all the required details, provide any additional information you think may be helpful, and make a non-refundable deposit to secure your appointment slot.
Our online booking system uses a live calendar to check availability based on the average duration of the service and the schedules of our valeters.
Important Information:
• Service Prices: Most prices are listed as ‘from’ and do not include any add-ons you may choose. The checkout process reflects this, as only a part payment is taken at the time of booking. The remaining balance is due once the service is completed.
• Confirmation: After booking, you will receive an email with all the necessary details. Please review the information and inform us of any changes.
• Alternative Booking: If you prefer, you can book via email, text, or phone, and once a non-refundable deposit is confirmed, we’ll secure your appointment slot.
Deposit & Cancellation Policy:
• Deposits are non-refundable if the customer cancels or fails to attend. However, if enough notice is provided, a customer needing to reschedule will have their deposit carried over.
• If TidyRide needs to cancel or reschedule a booking, the deposit will be carried over or refunded.
Secure your booking and enjoy a seamless TidyRide experience by making your deposit today!
General areas covered - mileage
Service Area & Availability
As a general guideline, we cover a 10-mile radius from the TQ12 4AU area. While we do travel further, please be aware that there may be an additional charge for time and fuel if your location falls outside this range.
Please note that only certain services are available on a mobile basis, though all services are available at our studio.
Collection and Drop Off
Vehicle Collection & Delivery Service
We may be able to collect and return your vehicle (excluding motorbikes), though please note that this service is not as readily available as it once was. Please check with us first to confirm availability. A small additional charge will apply for travel time and expenses.
Additionally, while some services are available on a mobile basis, all services are fully available at our studio for your convenience.
Payment of remaining balance
Payment Terms
A deposit is required at the time of booking, with the remaining balance due upon completion of the service. We kindly request that the balance is settled as promptly as possible (preferably immediately).
If payment is not received and an invoice is issued, it must be paid within 7 days. After this period, a 10% charge may be added to the outstanding amount.
Invoices will include payment details and the due date. If payment has not been made within the due period, two payment reminders will incur a £7 late payment fee for each reminder sent.
If payment remains outstanding after the service has been completed, TidyRide reserves the right to charge the same payment method used for the deposit. By ticking the box at checkout, you authorise us to do so.
Thank you for your cooperation in adhering to these payment terms.
Payment methods accepted
If you need to pay a remaining balance to TidyRide this can be done using any of the following methods:
Cash
Credit / Debit Card either online or over the phone
Bacs bank transfer
Direct Debit
Visit this page for full details: tidyride.co.uk/pay
Commencing work
At least 24 hours before your booking appointment you should receive a final reminder via text and/or em
Appointment Confirmation & Service Details
You will receive an email confirming the time, location, and the assigned valeter for your service.
Vehicle Preparation:
Please ensure your vehicle is ready for the appointment, clear of any obstructions such as child seats or personal items.
Mobile Service:
We will arrive as scheduled even if the weather is forecast to be unfavourable, unless we notify you otherwise. If the weather conditions make the work impossible, we can arrange to collect the vehicle and bring it to the studio for service.
Studio Service:
Please leave your vehicle as agreed. There is no customer waiting area on-site, but if you’re having a short service, you are welcome to take a short walk into town while we complete the work.
We aim to provide a smooth and convenient experience for you, whether you choose our mobile or studio service.
Cancellation / Postponement
At TidyRide, we understand that plans can change. If you need to modify your booking, please notify us as soon as possible so we can accommodate your request.
The sooner we are informed, the more flexibility we have in rescheduling your appointment.
Rescheduling & Deposit Policy
• Deposits are non-refundable if a booking is cancelled or rescheduled with less than 72 hours’ notice.
• If you need to postpone your appointment and provide at least 72 hours’ notice, your deposit will be carried over to your rescheduled date.
• If TidyRide needs to cancel or reschedule your appointment for any reason, your deposit will be either carried over or refunded.
Cancellation & Rescheduling Fees
• More than 72 hours’ notice: No fee, deposit is carried over.
• 24-72 hours’ notice: £10 rescheduling fee, deposit is carried over.
• Less than 24 hours’ notice or no-shows: deposit is forfeited.
If you need to make any changes to your booking, please contact us directly. If you have a registered account on our website, you may also manage your booking through your member area.
Thank you for your understanding and cooperation.
Vehicle condition & safety
Vehicle Care and Risk Management
Modern vehicles are constructed with a range of delicate materials and sensitive electronics. To ensure the best care for your vehicle, please inform us of any fragile areas, such as broken clips, freshly painted panels, refurbished wheels, or damaged seals, before the service begins. This allows us to take the necessary precautions to prevent any accidental damage.
If we are carrying out an engine bay clean, please note that older vehicles may have a higher risk of damage to electronic components. While we take all possible precautions, services such as this are performed at the owner’s risk.
To ensure thorough documentation, we may conduct a walk-around check and take photos before the service begins. This helps us capture the condition of your vehicle prior to any work being carried out.
Your vehicle’s safety and care are our priority—please help us provide the best service by highlighting any areas of concern.
TidyRide Product Returns Policy
This returns policy applies to products purchased from our online store only. If you’re not happy with an item, please review the guidelines below for returning or exchanging it:
1. Eligibility for Returns
• Items must be returned within 14 days of purchase.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (e.g., order confirmation or receipt) is required.
2. Non-Returnable Items
• Gift cards.
• Personalised or custom-made items.
• Products that have been opened or used (unless faulty).
3. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery. We’ll arrange a replacement, repair, or refund based on the situation.
4. Refund Process
• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 working days and returned to your original payment method.
5. Return Shipping
• You are responsible for the cost of returning the item unless it is faulty or incorrect.
• We recommend using a tracked service to ensure safe delivery.
6. How to Start a Return
Contact us to initiate a return. We will provide the return address and any additional instructions at that time.
Agreeing to these terms & conditions
By ticking the "agree to terms" check box on the booking form you are agreeing to have read and understood the terms above.
Ready to book
See our Valeting & Detailing, Machine Polishing, & Ceramic Coating Services.
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